CONTACT US: (408) 334-5535 | support@supertechgeek.com
Most of our customers are residential customers who had a problem one day, looked around for a computer repair company, and decided to give us a shot. This is what we have based our business around; helping people who have a computer problem and don’t know of a good company to trust with their computer. And because of the superior personal service we give to all our customers, we’ve received numerous genuine 5 star reviews on multiple review sites. We have also received letters from customers who were so grateful for our help they wanted to hand write a thank you note! This is the kind of relationship we want to build with all our customers. When dealing with one of our technicians, you will receive honest answers and genuine concern for the issue you have, regardless of how big or small it might be. We know that without you, we could not be doing the work we love to do. We are so happy whenever a new customer comes in who tells us they found out about us from their friend. It matters so much to us; we strive to make such a good impression that you mention us when your friends have computer problems.
As a local computer repair shop, we have the ability to give you that personal quality service which you deserve. We are not a broker company which outsources technicians through a 1-800 number. We are the real deal. Our technicians are computer enthusiasts and enjoy their work. We take the time when it’s necessary, and work efficiently when it’s important to get things done quickly. Our goal is getting your computer fixed right the first time. Our focus is your satisfaction with the entire process. If you have any questions or concerns at any point, let us know. We are here to help in any way we can.
We are always trying to improve our service. We have added many standards which we apply to every job. For example, if your desktop computer is full of dust, we use compressed air to clean it out. The same goes with laptops. And if your laptop needs to be disassembled for a diagnosis, when we put the laptop back together we apply new thermal compound to the processor. Those extra details along with many others are the kind of extra services which make us happy when we are the recipient. Treat others as you would have them treat you!
The key factor is the attention to detail. We’re not hurrying you through the check-in process. We want to know exactly what the problem is, so we might as some questions, and get some feedback on how you use your computer. Many times, how you use your computer is not the same as how we use ours, so we bridge that gap with conversation. We learn how you use your computer so we know exactly how to get it working back to how it should. When working on your computer, we take care not to alter your data; after all, the computer isn’t too important without the pictures, music, and documents that are stored on it. When we have your computer, we treat it like our own, and make sure the computer and the data are safe at all times.
If you have a question, please give us a call and speak with one of our expert technicians. We’re always happy to help and will give you the direct answers you need.
SuperTech Geek is a local computer repair and service shop. Our business revolves around establishing great relationships with our repeat customers. And new customers can be sure to receive the same level of service we provide to everyone. As an experienced computer repair shop, we are able to fix problems either in our shop, or in your home or office. If there is ever a problem too big to bring in, or if you simply don’t want to deal with unplugging all the wires and connections, we bring the computer shop to your door.
• In-Store service for all computer problems
• In-Home service for all computer problems plus networking issues
• In-Office service for all computer problems, networking issues, as well as IT solutions
The real difference is time and convenience. With both options you get our professional service in fixing your computer problems.
With our in-store option, you can bring your computer in for a free diagnostic. Although less expensive, this option is first-come, first-served. This means there is a wait period. We strive to keep this waiting period as low as possible, however it just depends on the number of customers using this option. After we are able to determine the problem you are having, we give you a price quote. In most cases the repair cost is reasonable and after confirming the price, we get the job done within 24 hours of confirmation. However, if the problem is too severe, we will be up front with you if the cost to repair is not reasonable.
With our in-home option, we normally schedule you as early as the next day. This means if you call today, we can be out tomorrow – or any time you request. We bring all our tools and equipment to you, so we can fix the problem on-site without you having to unplug anything. It is also sometimes better for us to see the computer where it is being used the most, as this allows us to diagnose certain tricky problems which only arise at your location, such as networking issues. With this option, we come to you and get the work done right away, so you’re back up and running as soon as possible.
With either in-home or in-store service, if you request rush service we will have a technician working on your computer the same day. For in-store service, we begin working on your computer usually within 30 minutes of you bringing it in, if not immediately. We also go directly to the repair process after our diagnostics to get the job done as soon as possible, skipping the price quote – that is, unless you request the price quote before we perform the work.
For in-home service, we send a technician out as soon as possible, and usually can have someone there within 1 hour to resolve your computer problem. Our technicians come fully equipped to handle any problem you have. For this rush service we do charge a rush fee in addition to labor, however it is the way to go when you need it done now!